1. GENERAL PROVISIONS
- The online store available at oldforestproduction.shop is operated by: Old Forest Production – Bartek Minkiewicz.
- Registered office: Biel 31, 07-300 Ostrów Mazowiecka, Poland.
- Seller’s contact information: info.oldforestproduction@gmail.com.
- The store sells physical music formats (CDs, Tapes, Vinyl) and merchandise.
2. ORDERS AND PAYMENTS
- Orders can be placed 24/7 via the website interface.
- We accept the following payment methods: PayPal and Bank Transfer.
- All prices are listed in the currency shown on the site and do not include shipping costs.
- Pre-orders: Products marked as "Pre-order" will be shipped around the release date specified in the product description. If an order contains both in-stock and pre-order items, the entire package will be shipped together once all items are available.
3. SHIPPING AND DELIVERY
- Orders are shipped internationally via Poczta Polska (Polish Post).
- Shipping costs are calculated during the checkout process based on the weight of the order and the destination country.
- For customers outside the European Union: please be aware that any import duties, taxes, or customs fees are the sole responsibility of the Buyer.
4. RIGHT TO WITHDRAW (RETURNS)
- According to EU law, you have the right to return purchased goods within 14 days of delivery without giving any reason.
- IMPORTANT (Music Media Exception): In accordance with consumer protection laws, the right to return is voided and excluded if the original factory seal or shrink-wrap of audio recordings (CDs, Vinyls, or Cassettes) has been opened or tampered with after delivery.
- To initiate a return, please contact us at: info.oldforestproduction@gmail.com. The cost of return shipping is covered by the Buyer.
5. COMPLAINTS AND WARRANTY
- If you receive a product that is physically damaged or not as described, please contact us immediately via email.
- We will investigate your claim within 14 days and, if justified, we will offer a replacement or a full/partial refund.
6. PRIVACY POLICY (GDPR)
- Your personal data (name, address, email) is used exclusively for the purpose of processing your order and shipping your items. We do not share your data with third parties except for the necessary shipping and payment providers.